At SHELL COMPONENT HUB SDN. BHD. 202501051445 (1652853-P), we are committed to delivering your orders safely and efficiently. Please review our shipping policy below for detailed information on processing times, delivery expectations, and our service standards.
1. Shipping Coverage
We currently provide comprehensive shipping services to the following regions:
Peninsular Malaysia (All states)
East Malaysia (Sabah & Sarawak)
2. Order Processing Time
All orders are processed within 1–3 business days (excluding weekends and public holidays).
Upon processing and dispatch, you will receive a confirmation email containing your unique tracking information.
3. Shipping Methods & Estimated Delivery
Please note that we do not offer overnight or next-day delivery at this time. Refer to below table for our standard delivery windows:
Note: Delivery times are estimates and may vary due to courier operations, seasonal holidays, or extreme weather conditions.
4. Shipping Charges
We are pleased to offer Free Shipping for our customers.
Standard shipping fees are waived as part of our commitment to value.
Note: While standard shipping is free, fees for specific bulk or specialized promotional orders may be calculated at checkout based on total weight and destination if applicable.
5. Order Tracking
Once your order has been handed over to our courier partners, you will receive an email or SMS containing a tracking number and a direct link to monitor your package’s progress in real-time.
6. Damaged or Lost Parcels
Your satisfaction is our priority. In the unfortunate event that your parcel is lost in transit or arrives damaged:
Contact us within 48 hours of the recorded delivery time.
Retain all original packaging and items for inspection purposes.
Our team will assist in filing a formal claim with the courier and provide a replacement or refund based on a case-by-case review.
If you have any questions regarding your shipment, our support team is ready to help:
📧 Email: shell_component@outlook.com
📞 Phone: (+60) 103153984
🏢 Address: NO. 2580, 1ST FLOOR, JALAN KULIM, 14000 BUKIT MERTAJAM PULAU PINANG
🌐 Website: https://shellcomponenthub.asia/contact-us/